Returns

(Returns refers to Refunds or Exchanges)

Returns

Our policy lasts 7 days. If 7 days have gone by since delivery of your item, unfortunately we can’t offer you a refund or exchange. Thereafter you are only covered under the warranty terms of the respective product you own.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and stickers. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error, does not qualify for return.

To request a return (refund or exchange) please go to “Returns” option under Customer Services menu. OR mail your request to us at sales@dejihome.in.

Refunds

The items must be unused, in original packing with all tags and stickers.

If you want to refund your received item, mail us at sales@dejihome.in within 7 days of delivery of your product. We will instruct you or arrange for retrieval of product according to your location.

Before sending back the product to us for refund you have to certify that the product is unused in original condition and undamaged by accepting the terms at the time of refund request.

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If your refund request is approved, then a credit will automatically be applied to your original mode of payment, within a couple of days. If your order was Cash-on-delivery, then as per your consent we will refund your amount by any of these methods: electronic bank transfer, cheque, demand draft or Pay order. A sum of Rs. 50 will be deducted as service fee for physical means of transfer of money i.e. except electronic bank transfer.

If your refund request is declined, the reason may be damaged product (unlikely or not due to shipping), not the product which we sold to you, then no refund will be offered and the same product will be sent back to you if you are ready to pay for the shipment charges.

Replacement

The products we sell are quality inspected and are packed in a thorough manner for shipping. However, in a case you receive a damaged product or a product with manufacturing defect we will replace them free of cost with same product. All you have to do is request for exchange from our website or by mailing us at sales@dejihome.in  and we will instruct you or arrange for item retrieval of item OR arrange for onsite replacement by item manufacturer.

Exchanges

If somehow your needs or mind changed after we shipped the product or you need a different size and you want to exchange the product with another product and willing to pay the shipping cost for return of your original product and a service fee of Rs 50, then we can do that also. Your original product must be in original condition. Just request the same from our website or by mailing to sales@dejihome.in. We will instruct you or arrange for product retrieval on your expenses. After we receive the product and inspect it we will generate replacement product on our site and you have to pay the difference between the two products (refund in case of price of new product is less) and we will ship the replaced item to you.

Late or missing refunds (if applicable)

If you haven’t received a refund after 15 days of your refund approval, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dejihome.in.